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Resellers in cPanel

Tutorial of the handling of your account Reseller or Revendedor

The accounts of supplier or to reseller are accounts available for our clients especially thought to resell hosting or to manage in a single panel, with special privileges, all the accounts of their clients.

These privileges allow a supplier to administer subordinate accounts of cPanel in only panel, with the advantage that this entails.

The suppliers or remarketers contract the resources PrackHost as supplier of lodging and these as well repels the derived expenses of hosting, applying their own tariffs and offering to their clients, transparently, a direct attention without our intervention.

It is what it is denominated to reseller hosting, or remarketer lodging.

It is denominated of brief form WHM to the Control Panel of accounts to reseller (Web Host Manager) that allows to manage all the accounts of clients.

1. To accede to WHM

Access to panel WHM Reseller

The access is realised of the following forms: either http://IP-DEL-SERVIDOR:2086 or > http://IP-DEL-SERVIDOR/whm. With anyone of those directions you will be able to enter your plan to reseller.

The system will request a user and a password that was sent with the email of activation of the services and that you have had to receive from PrackHost.

2. To create Packages of Reseller

First that we give to do it is to create the appropriate package so that it contains a lodging account. For this, and from the Main Menu, we punctured in the icon €œPackages €œ.
In the following screen we punctured in Adding a Package and we began with the parameters of the same granting the values that are needed according to the package of our interest.

In the following capture, a test configuration can be observed that corresponds to a called package €œBasic€.

All the fields admit values from €œ0€ to limitless expressed by means of numbers.

All the options at the time of creating a package of hosting are easily intelligible but we will explain them one to one:

  • Name of package: The name that we want to give to him the package which we are creating.
  • Quota of disc (Megabyte): The number of Megabyte (Megabytes) that we want to assign to that package. For example if we want to give 1Gb him, we will introduce the value in Megabytes, this example 1000 (or 1024 if we want to be the more exact)
  • Monthly bandwidth (Megabyte): The monthly Traffic total that we want that it has. In PrackHost we do not have limits of traffic the month in any hosting, reason why this value it you can put very high (999999999999999999) or Limitless.
  • Accounts of FTP máx.: Account number of FTP that can be created.
  • Accounts of e-mail máx.: Maximum account number of e-mail.
  • Lists of e-mail máx.: Maximum number of mail lists.
  • Data bases máx.: Maximum number of data bases MySQL.
  • Maximum Subdominios: Maximum number of subdomains.
  • Parked domains máx.: Maximum number of parked domains.
  • Domains of complement máx.: Maximum number of additional domains in the same hosting.
  • E-mail delayed by maximum domain per hour: Maximum number of post office that can be sent in an hour. This value by defect can be established in 500 and it is not possible to be changed.
  • Maximum percentage of messages deferred bankrupts or that a domain can send per hour: We will leave it in limitless.
  • Options: We will only qualify the option €œimplicit Authentication in account creation€.
  • Subject of cPanel: We will choose or leave by edfecto the Papern_Lantern subject.
  • List of characteristics: we will establish them in €œdefault€ so that our package of hosting counts on the possible characteristic principles.
  • Regional configuration: We will choose €œSpanish of Spain€ or the language that preferamos in our panel. cPanel counts on the flexibility to choose between 34 languages.

Finally to create the package we will puncture in €œAdding€.

To create Packages of Reseller

3. To eliminate Packages of the Reseller

In order to eliminate a package from your panel to reseller we go to Packages > Eliminar a package, selected of drop-down the name of the package to erase and punctured in €œEliminating€. With this the package will have erased that no longer we needed.

To eliminate Packages of the Reseller

4. To modify a Package of the Reseller

In order to modify a package we go to Packages > Editar a Package, selected of drop-down the name of the package to change and it will present the same form to us that we saw when we registered it for the first time. We make the opportune changes and we punctured in €œKeeping Changes€.

NOTE: The changes will be reflected automatically in all the accounts that have that assigned package.

Sometimes, we must increase or reduce the package of an account, either to need the more disc space or on the contrary this is not going to reach the space assigned initially.

This function is denominated in the WHM €œTo change to the account to a version superior/inferior €œ.

In order to conduct this operation, from we visited this section that is in WHM > Functions of Account > Cambiar the account to a version superior/inferior, we selected of drop-down the domain of the account, punctured in the button €œTo modify€, again packages appears drop-down with all the which we have created, punctured in the new package that we want to assign and punctured in €œUpgrade/Downgrade €œ.

With this we will have modified an account in particular assigning new values to him of disc, bandwidth, etc. according to package chosen for the modification.

To modify a Package of the Reseller

5. To create Accounts of for our clients

Now that already we have our customized packages, we can begin to create the accounts of lodging of our reseller.

This we will do it of the following way: From the main Menu we go Functions of Account > Crear a new account and the screen will appear to us to create the account. The system requests the following data to us:

  • Domain: name of the domain without the www for example
  • Name of user: A name of user for that account (we recommended máx. of 7 characters)
  • Password: A password for that account (by security to introduce min. 10 characters including capital letters, small letters, numbers and symbols). To make sure to have copied the password in a paper and to keep it in safe place.
  • E-mail: We will introduce the email where the alert and warnings of the system with respect to that account of hosting will be received. Normally, we will put here the email of our client or our own one if we love to manage the warnings (usually they are important warnings of use of space in the disc that are I aim run out themselves, problems of quota in some account of e-mail, etc.)
  • Package: we will choose the plan of lodging that we have created previously (or some of them if we have several) that represent the resources that account will have.
  • To select options manually: this option we will only qualify if we want it asignarlse resources to the account at issue and not to use a package (not recommended).
  • Subject of cPanel: We will choose the subject of cPanel that we want that it has, papern_lantern normally.
  • Regional configuration: The individual panel of cpanel of the client will be in the language that we choose here.
  • To qualify DKIM in this account: We will put it in HIMSELF (very important) (To see tutorial of authentication of the mail)
  • To qualify SPF in this account: We will put it in HIMSELF (very important) (To see tutorial of authentication of the mail)
  • Configuration of mail routing: Here we will choose always Interchanging of local mail if we are going to use the e-mail with the servers of PrackHost, or Interchanging of remote mail if we are going on the contrary to use a servant of external mail.

In order to finalize, we punctured in the button €œTo create€ and (THIS IS MOST IMPORTANT) we must wait for until in the screen one sees clearly that the discharge process has finished correctly.

With this we will have created a new account of hosting associated to a domain.

To create Accounts of  in reseller for our clients

6. To eliminate Accounts of of clients

In order to eliminate an account definitively from the main Menu we go a: Functions of Account > Finalizar Cuenta in the following screen we will see a drop-down one with all the existing accounts and selected that one to eliminate, finally we punctured in the button €œFinishes to you€.

IMPORTANT: This step is irreversible and an eliminated account will not be able to be recovered if we do not have backup copy.

To eliminate Accounts of

7. To suspend Accounts of the Reseller

In order to suspend an account for reasons of non-payment, security, etc. of one of our clients (data are not lost) we will go from main Menu Functions of Account > Administrar account suspension and will select of drop-down the account to suspend, in addition in the Reason field (if suspending): we can introduce the reason of the suspension to remember more ahead. We puncture in the Suspend button to finalize the process.

We must use the same procedure to return to activate an account but in the end we will puncture in the Unsuspend button and the account will activate again.

In order to know at any moment what accounts we have suspended we will visit the section: Information of account > Mostrar suspended accounts.

To suspend Accounts of  of the Reseller

8. To list Accounts Lodged in the Reseller Plan

In order to quickly list all the accounts lodged in our plan to reseller we will take the following steps: from the main Menu we go to Information of account > Mostrar accounts and in the following screen all the accounts will be listed.

An interesting function is that we will be able to quickly accede to cPanel individual of each account (as if fueramos the client) without needing introducing the keys puncturing in the icon of the logo of cPanel orange.

To list Accounts Lodged in the Reseller Plan

9. State of the Servant

We have several options to verify the state of the servant, these are: In the main Menu we punctured in the icon €œBeen of the Servant €œ.

Two options will be those that allow to see the conditions us of the servant: Information of the servant and State of the Service. First it will give all the information us regarding the servant: memory, cpu's, etc. as well as occupation of the disc and space available.

Second it will indicate to us if some service of the fallen or saturated server exists.

Here will be to us to all the services of the servant and their state (servers of mail, Web server, MySQL servant, servant FTP, etc.)

These parameters are very useful to know the reasons of which a Web can not be in favor visible, or apparently fallen. If all the parameters are correct, we will have search the reason in our router, our ADSL and even in servers DNS of our supplier of ADSL.

Another verification that we will be able to do before thinking that it is the servant is to make a Ping to the IP of the server in addition to surely using proxy for of step also verifying that servers DNS of our supplier are working correctly.

An example of a servant proxy can be introduces our domain and if we see our Web from here correctly and not directly from any navigator, it is very probable that servers DNS of our supplier of ADSL, as Telefónica, Jazztel, Ono, Orange, etc. have some problem reason why we will have to contact with them so that they solve the incidence.

Also if our client says us that she cannot accede to the Web or its e-mail, that the system has blocked its IP by security, in which case we will have to unblock this IP in the zone of clients of PrackHost.

State of the Servant

10. Functions DNS

Acceding to this section we will be able to see entrances DNS, to modify them directly, to create other new ones, etc.

Any action that we make bad in this panel reseller can leave our innacesibles domains reason why we recommended that you contact with us in the case who you need to make some modification DNS if your knowledge are not sufficient in this sense.

Functions DNS


If we want to install a certificate commercial SSL previously bought in some supplier or PrackHost, we will be able to install it from here. Also we will be able to generate a file .CSR that will serve us to acquire any certificate SSL.


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